REFUND POLICY

Effective Date: July 18, 2026

At ADCE.IN, customer satisfaction is one of our highest priorities. Every product is carefully inspected and tested before dispatch to ensure it is in proper working condition. Since we primarily deal in second-hand and pre-owned computer components, customers are encouraged to read the product description carefully before making a purchase.

This Refund Policy explains the conditions under which refunds may be approved.

1. Refund Eligibility

Customers may request a refund only if the product:

• Is received in a defective or non-working condition

• Is significantly damaged during transit

• Is materially different from the product ordered

• Cannot be repaired or replaced after verification by our technical team

Refund requests must be submitted within 7 calendar days from the date of delivery.

Requests submitted after this period may not be eligible for a refund.

2. Products That Do Not Qualify for a Refund

Refunds will not be approved for the following situations:

• The customer changes their mind after purchase.

• The product is no longer required.

• The customer ordered the wrong item.

• The product is incompatible with the customer's PC or other hardware.

• Minor cosmetic marks, scratches, faded labels, or signs of previous use on second-hand products.

• Performance expectations that differ from manufacturer specifications.

• Damage caused after delivery.

• Damage resulting from improper installation or handling.

• Damage caused by power surges, electrical faults, liquid exposure, overheating, or physical impact.

• Products that have been opened, modified, repaired, or altered by unauthorized persons.

• Missing accessories or components that were originally included with the product.

• Products returned without sufficient evidence of the reported issue.

3. How to Request a Refund

To request a refund, please contact our support team within the eligible period and provide:

• Your Order Number

• Full Name

• Registered Email Address

• Phone Number

• Product Name

• A clear description of the issue

• Clear photographs or videos showing the defect

• An unboxing video, if the product was received damaged or non-working

Providing complete information helps us process your request more quickly.

4. Inspection Process

All returned products are inspected and tested by our technical team.

If the reported issue is confirmed, your refund request will be approved.

If the product is found to be fully functional or the issue is determined to have resulted from customer misuse, improper installation, physical damage, or any condition not covered under this policy, the refund request may be declined.

The decision of ADCE.IN after technical inspection shall be considered final.

5. Replacement Before Refund

In certain situations, ADCE.IN may choose to offer:

• A replacement product

• A repaired product

• A product of equivalent value

If a suitable replacement is available, it may be provided before issuing a refund.

If a replacement is unavailable or cannot reasonably resolve the issue, a refund may be processed.

6. Return Shipping

If the return is approved due to a verified defective or non-working product, ADCE.IN may arrange the return shipment or provide return instructions.

Customers should not return any product without receiving prior authorization from our support team.

Unauthorized returns may be refused.

7. Refund Processing Time

Once the returned product has been received, inspected, and approved, refunds are generally processed within 5 to 10 business days.

The refund will be issued through the original payment method used for the purchase whenever possible.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

8. One-Month Limited Warranty

Most eligible products sold by ADCE.IN include a 1-Month Limited Warranty against hardware defects under normal use.

The warranty covers manufacturing or hardware failures only.

The warranty does not cover:

• Physical damage

• Burnt or short-circuited components

• Broken connectors or ports

• Bent CPU pins

• Liquid damage

• Overclocking

• Improper installation

• Power fluctuations or electrical damage

• BIOS corruption caused by the user

• Unauthorized repairs or modifications

• Damage caused by negligence or misuse

• Normal cosmetic wear and tear

Products with removed or tampered warranty labels, serial numbers, or identification marks are not eligible for warranty service.

9. Customer Responsibility

Customers are responsible for:

• Verifying product compatibility before purchase

• Installing components correctly

• Using appropriate power supplies and compatible hardware

• Following manufacturer guidelines where applicable

ADCE.IN is not responsible for issues caused by incompatible systems or improper installation.

10. Fraud Prevention

To protect both customers and our business, ADCE.IN reserves the right to reject any refund request involving:

• False claims

• Misrepresentation of product condition

• Intentional damage

• Fraudulent activity

• Abuse of the refund policy

Appropriate action may be taken in cases of suspected fraud.

11. Policy Updates

ADCE.IN reserves the right to modify this Refund Policy at any time without prior notice. Updated versions become effective immediately upon publication on this website.

12. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us:

ADCE.IN

Email: contact@adce.in

Phone: +91 9653230179

Address:

140, Ananda Pally

Paschim Putiary

Kolkata

West Bengal – 700093

India